Contact Us

Have a question or need assistance? We're here to help! Reach out to our friendly customer support team and we'll get back to you as soon as possible.

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Email Us

For all inquiries and support

support@lunastore.com

Response Time

We typically respond within 24 hours

Monday - Saturday

Frequently Asked Questions

What are your shipping options and delivery times?

We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Free shipping is available on qualifying orders. Delivery times may vary based on your location.

What is your return and refund policy?

We accept returns within 30 days of delivery. Items must be unused, in original condition, and with all tags attached. Refunds are processed within 5-7 business days after we receive your return. Some items may be excluded from returns (sale items, intimate apparel, etc.).

Do you ship internationally?

Yes! We ship to many countries worldwide. International shipping costs and delivery times vary by destination. Customs duties and taxes may apply and are the responsibility of the recipient.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history. If you have any issues, contact our support team.

What payment methods do you accept?

We accept major credit cards and debit cards. All transactions are encrypted and processed through secure payment gateways.

Still Have Questions?

Can't find what you're looking for? Our support team is ready to help!

Visit Help Center

📬 Need Help?

For faster assistance, check our Help Center for answers to common questions.

Email response time: Within 24 hours

Luna

Luna Store

Special Offer

Get 20% off your first order

Luna Store - Premium Fashion & Lifestyle